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Deliverability FAQ

Every question, answered.

Why emails go to spam, how DMARC actually works, what causes a sudden inbox-rate drop — written by the engineers running Brain, not a content team.

About Brain

About InboxStack Brain

What is InboxStack Brain?
InboxStack Brain is an AI-powered email deliverability intelligence platform. A proprietary ML engine with 12 modules detects deliverability signals, runs root-cause analysis automatically, tracks inbox rates across every major mailbox provider, and generates specific remediation playbooks. Pricing starts at $49/month with a 14-day free trial. Try it free →
What makes Brain different from other deliverability tools?
Most tools are dashboards — they show that something is wrong but don't explain why or what to do. Brain is an intelligence platform. RCA Inspector uses a graph-based causal engine to identify the exact root cause. Resolution Plans generates the specific fix. Signal Engine catches problems before inbox rates drop, not after. No other platform offers this end-to-end causal intelligence. How AI & ML are changing deliverability →
What are the pricing plans?
Radar — $49/month: 1 ESP connector, 3 sending domains, real-time monitoring across Gmail, Outlook & Yahoo.

Brain — $99/month (most popular): 3 ESP connectors, 5 sending domains, Signal Engine, RCA Inspector, Resolution Center.

Command — $349/month: Unlimited ESP connectors, 30 sending domains, multi-tenant workspaces, white-label intelligence. See full pricing →

Why emails go to spam

Diagnosing spam folder placement

Why are my emails going to spam?
The most common causes: (1) authentication failures — SPF, DKIM, or DMARC not configured or misaligned; (2) poor domain or IP reputation; (3) complaint rate above 0.1%; (4) blacklist listings; (5) low recipient engagement; (6) spam-trigger content patterns. Brain's Deliverability DNA scan identifies the exact cause for your specific domain in under 60 seconds. Run a free scan →
Why do my emails go to spam on Gmail but not Outlook?
Provider divergence almost always indicates a Gmail-specific reputation issue. Gmail's spam algorithm heavily weights domain reputation and per-user engagement signals. Check Google Postmaster Tools for your domain reputation score. Brain's Radar Monitor detects provider divergence in real time, and RCA Inspector identifies the provider-specific root cause automatically.
My emails suddenly started going to spam. What happened?
Sudden spam routing is almost always caused by: (1) a complaint-rate spike above 0.1% from a high-volume send or bad list segment; (2) a new blacklist listing; (3) an authentication change (adding a new ESP without updating SPF); or (4) a volume spike on a new or under-warmed domain. Brain's Signal Engine detects the causative signal within minutes; RCA Inspector traces the exact cause.
Why are my cold emails going to spam?
Cold-email spam routing usually traces to: sending from your primary domain instead of a dedicated sending domain, an under-warmed domain, missing or misconfigured authentication, sending volumes above safe limits for your domain age, or spam-trigger content patterns. See the complete cold email deliverability playbook →

Authentication

SPF, DKIM, and DMARC

What is DMARC and do I need it?
DMARC (Domain-based Message Authentication, Reporting & Conformance) is a DNS record that tells mailbox providers what to do when an email fails SPF or DKIM authentication. Since 2024, Google and Yahoo require DMARC for all bulk senders. Even for low-volume senders, a missing DMARC record significantly increases spam-routing risk. Set up DMARC at minimum p=none with rua= reporting enabled. Complete DMARC setup guide →
What is the difference between SPF, DKIM, and DMARC?
SPF lists which servers are authorised to send email from your domain. DKIM adds a cryptographic signature proving the message wasn't altered in transit. DMARC ties SPF and DKIM together — it specifies what mailbox providers should do when emails fail authentication, and requires that the authenticated domain aligns with your visible From: address. All three are required for reliable inbox delivery.
My emails fail DMARC even though SPF and DKIM pass. Why?
This is an alignment failure. DMARC requires that the domain in your SPF or DKIM result aligns with your visible From: domain. If you send from yourcompany.com but route through an ESP that signs with the ESP's own domain in DKIM, alignment fails even though DKIM itself passes. Fix: configure a custom sending domain in your ESP so DKIM signs with your domain. Brain's RCA Inspector specifically diagnoses alignment failures.
DMARC passes but my emails still go to spam. Why?
Authentication proves you are who you say you are — it does not guarantee inbox placement. The most common causes: low domain or IP reputation, shared IP with bad senders, low recipient engagement, spam-trigger content patterns, or inconsistent sending volume. Full diagnostic guide →

Blacklists

Blacklist monitoring & removal

How do I check if my domain is blacklisted?
Brain's Domain Health module monitors your domain and sending IPs against every major blacklist in real time — alerting you within minutes of any new listing. For a free one-time check, use MXToolbox's blacklist checker. Complete blacklist removal guide →
How do I get removed from a blacklist?
Step 1: Identify why you were listed using Brain's RCA Inspector. Step 2: Fix the root cause completely (stop spam flow, remove bad list segments, secure compromised accounts). Step 3: Submit a removal request to the blacklist operator. Step 4: Monitor for removal and inbox-rate recovery via Brain's Radar Monitor. Never submit a removal request before fixing the root cause — you'll be relisted immediately.

Inbox monitoring

Tracking inbox placement

How do I track my inbox rate across Gmail, Yahoo, and Outlook?
Brain's Radar Monitor tracks real-time inbox placement separately for Gmail, Yahoo, Outlook, and Apple Mail. It also runs divergence detection — alerting you when your inbox rate at one provider drops while others stay stable. What is inbox placement? → · Start monitoring free →
What is a good email inbox rate?
95%+ is a strong inbox rate across all major providers. 90%+ at Gmail is considered good (Gmail is the most demanding). Overall inbox rates below 85% indicate significant deliverability problems that need diagnosis. See benchmarks by provider → · Inbox placement vs deliverability →
How do I run an inbox placement test?
Inbox placement tests use seed lists — monitored email accounts across Gmail, Outlook, Yahoo, and other providers. You send to these seeds, and the tool reports where each email landed: inbox, spam, promotions, or missing. Complete testing guide →

Cold email

Cold email deliverability

What is the best tool for cold email deliverability?
Brain monitors all your sending domains simultaneously, detects spam-rate spikes and reputation drops in real time, tracks inbox rates per provider, and provides root-cause analysis when problems emerge. Complete cold email playbook → · How to choose a deliverability tool →
How many cold emails can I send per day without going to spam?
For a properly warmed domain (after 4-6 weeks of warmup), 200-500 emails per day is a safe operational volume. For higher volumes, use multiple dedicated sending domains. The critical metric is not volume but complaint rate — keep it below 0.08% at all times. Brain's Signal Engine monitors complaint rates in real time across all your sending domains.

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